Short answer
You can view and download available loan documents directly from the Documents page in your account.
What’s happening
Your Documents page stores important records related to your mortgage. These may include statements, tax documents, insurance notices, delinquency letters, and payoff-related documents.
When a document is available, it will appear in your list of documents shown on the page with a title and date.
What to expect / What to do
To access your documents:
- Sign in to your account.
- Select Documents from your dashboard.
- Browse the list to locate the document you need.
- Select the Download option.
Depending on your device:
- It may download automatically as a PDF.
- On mobile, you may need to use your device’s share or save options.
If a file does not open:
- Check your pop-up settings.
- Try another browser.
- Confirm your internet connection is stable.
Contact us if…
- A document fails to download
- The file appears blank or corrupted
- You cannot access the Documents page
This article is for general information only and does not change the terms of your loan.