Short answer
You log in with the email and password you created for website.
If enabled, you’ll also enter a verification code.
You do not log in with your loan number, SSN, or ZIP.
Why this is happening
Login issues usually happen because:
- You haven’t created a Rosegate website account yet
- You’re trying to use login details from an old website
- You’re entering an email address different from the one you registered with
⚠️ Old website usernames and passwords will not work.
What to check first
Make sure you’re using:
- The email address you registered with (this is your username)
- The password you created for the website
- A verification code, if prompted
Your loan number, SSN, and ZIP are only used during registration, not login.
Try this next
- Confirm you’re using the same email you registered with
- Re-enter your password carefully
- Select Forgot Password if you’re unsure
- If your account is locked, wait 10 minutes, then reset your password
Password rules
Your password must:
- Be at least 8 characters
- Include uppercase, lowercase, and a number
- Not include your email address
- Not match your last 4 passwords
Still can’t log in?
Email servicing@movement.com and include:
- Full name
- Loan number
- Property address
- Brief description of the issue