Short answer
Your website password must meet specific security rules.
If it doesn’t, your password change or login will fail.
Why this matters
Password errors are a common reason borrowers can’t:
- Finish account registration
- Reset their password
- Log in successfully
Following the rules below helps prevent errors and account lockouts.
Password requirements
Your password must:
- Be at least 8 characters long
- Include one uppercase letter
- Include one lowercase letter
- Include one number
Password restrictions
Your password cannot:
- Contain your email address
- Match any of your last 4 passwords
If it does, you’ll be asked to choose a different password.
What to do if you see an error
If your password isn’t accepted:
- Check that it meets all the requirements above
- Avoid reusing a previous password
- Try creating a new password you haven’t used before
Once your password meets the rules, you should be able to continue.
Contact us if…
Contact support if:
- You meet all requirements but still see an error
- Your password reset fails repeatedly
- You’re unable to finish account setup
Email servicing@movement.com and include:
- Full name
- Loan number
- Property address
- Brief description of the issue